Careers

Overview:

We hire people, not roles. The job title is listed as ‘Account Manager’ to be as broad as possible. Our team is made up of extremely multi-talented and creative people who flourish in an environment where they can work across a wide range of disciplines. If you’re commercially sharp, organised and genuinely interested in what makes brands work, we want to hear from you.

This is a step-up role. We’re looking for someone who has cut their teeth in another agency as an Account Executive or Client Services Executive and is now ready for real ownership: your own client portfolio, your own numbers and a lot of autonomy. 

A typical day will involve running client meetings, turning client objectives into briefs the production team can act on, reviewing work before it goes out to make sure it matches what was quoted and approved, spotting and acting on opportunities to grow an account, writing proposals and scopes of work, keeping our CRM up-to-date and generally being the person our clients trust to make things happen.

Responsibilities

• Own the day-to-day relationship across a portfolio of retained and project clients, acting as their primary point of contact
• Retain and grow accounts, building account development plans that increase annual spend and broaden the services each client takes from us
• Run regular account reviews and quarterly sessions, identifying risk early and resolving issues before they escalate
• Optimise retainers by monitoring scope, usage and profitability, then making the case for the right structure at renewal
• Translate client objectives and briefs into clear, actionable direction for the production and creative teams
• Contribute to creative and content strategy for your accounts, developing client frameworks that give our work a coherent direction rather than a series of one-offs
• Quality control: review deliverables against the brief, the quote and the approved scope before they reach the client
• Support new business, qualifying inbound enquiries, writing proposals and estimates, and helping build and deliver pitches
• Work closely with the production team on feasibility, timings and costings so that what we sell is what we can deliver
• Maintain accurate records across our CRM and project management tools, keeping pipeline, account notes and forecasts current
• Track account performance against forecast, flagging under-delivery, scope creep or margin erosion
• Feed client insight and market context back into the wider team to sharpen how we sell and what we make
• Represent Névé externally at client sites, shoots, industry events and networking

What we’re looking for

• Around three years’ agency-side experience in client services, account management or similar, ideally in marketing, branding, social media or content
• Agency experience is essential. You’ll already understand briefs, timelines, revisions and the reality of client pressure
• Commercially minded and comfortable talking about money, scope and value without flinching
• A broad skillset across client service, account management, creative and sales, rather than deep specialism in one
• Meticulous and organised, with the discipline to keep detail straight across multiple accounts at once
• Confident and credible in a room with senior clients, and able to hold a position under challenge
• Hungry. This role gives back exactly what you put in, and we want someone who finds that motivating rather than daunting
• A full UK driving license for attending client meetings and productions

Useful but not essential: familiarity with HubSpot or similar CRM, exposure to photography, video or content production environments.

Reports To

The Managing Director

Salary, Working Hours & Location

• £34,000 per annum DOE + performance related bonuses
• Full-time position [37.5 hours]
• 6 month probation period
• 9-5:30pm
• Bordon, Hampshire

Additional Benefits

• 25 days holiday allowance + bank holidays
• Workplace pension scheme
• Private health insurance through Vitality